Refund policy

Moodlit LLC — Refund & Return Policy

At Moodlit, we want you to love your candle. If something isn't right, we're here to help.

Unused, Unopened Candles
We accept returns on unused, unlit candles within 30 days of delivery. To start a return, email hello@moodlitcandles.com with your order number. The customer is responsible for return shipping costs on non-defective returns. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-7 business days.

Lit or Used Candles
Since candles cannot be resold once lit, we're unable to offer refunds or exchanges for candles that have been burned due to personal preference (for example, not loving the scent). However, if your candle arrives defective or has a genuine quality issue, uneven burn, wick problems, or a safety concern, please contact us within 7 days of delivery along with photos. We'll gladly send a replacement or issue a full refund, even if the candle has already been lit, and we'll cover return shipping in that case.

Damaged or Defective Items
If your order arrives visibly damaged or defective, contact us at hello@moodlitcandles.com within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund, no return shipping cost to you.

Exchanges
Want a different scent instead? Email us at hello@moodlitcandles.com within 30 days of delivery for an unused, unopened item, we're happy to arrange an exchange. Standard return shipping terms apply.

Wrong or Missing Items
If your order is missing an item or you received the wrong scent, let us know within 7 days of delivery and we'll make it right at no cost to you.

Questions?
Reach out anytime at hello@moodlitcandles.com, we're a small, real team and genuinely want you to be happy with your Moodlit candle.